WANAK.NET
We Never Sleep, So You Can Focus on What Matters
Let your team work on the big picture—we’ll take care of your customers. At WANAK.NET, we provide 24/7 live chat and email support, complete with multilingual capabilities, KPI tracking, and full transparency. Whether you’re a fast-growing eCommerce brand or a mature tech company, we offer outsourced customer service solutions tailored to your industry, tone, and user expectations.
We also specialise in media services—video, audio, content, design—ensuring your brand not only supports customers well but tells its story brilliantly.
Reliable Support, Anytime You Need It
LIVE CHAT SUPPORT
Real-Time Conversations That Drive Conversions
Live chat isn’t just a nice-to-have. It’s the most effective support channel, with 92% customer satisfaction, outperforming email and phone. With over 83% of users exploring products through chat and 66% expecting responses in under 10 minutes, instant engagement is now a competitive necessity.
Here’s what our chat service includes:
- Instant Answers, Any Time
- Industry-Specific Expertise
- Powered by Our Own Tech
- Fully Transparent
- Global Reach
- Empathy at the Core
OUTSOURCED CUSTOMER SUPPORT SOLUTIONS
Delegate with Confidence. Deliver with Excellence.
You’ve got long-term goals—we help you reach them by freeing your internal resources from the day-to-day of customer support. Whether for short-term campaigns or ongoing operations, our support solutions scale flexibly to match your growth.
We offer:
- Hand-Picked Teams
- Pre-Launch Setup
- Clear KPIs & QA
- Flexible Packages
- Uninterrupted Operations
SOCIAL MEDIA CUSTOMER SERVICE
Engage Where Your Customers Are
Today’s customer journey flows across platforms—and your support needs to follow. We offer omnichannel customer service including all major social media platforms, integrated directly with your CRM or ticketing system.
- Multi-Platform Integration
- Multilingual, Multichannel
- Moderation & Compliance
- KPI Reporting
- Tailored Support
MEDIA SERVICES
Design. Storytelling. Brand Voice. All in One Place.
Customer support is just part of the story. To build a strong brand, you need engaging content and a clear voice. Our creative teams help you deliver compelling visual and audio experiences, with services including:
- Video Editing & Motion Graphics
- Audio & Podcast Editing
- Design & Branding
- Content & Social Media Writing
Why Choose WANAK.NET?
- Over a decade of proven results
- 24/7/365 live operations
- Full transparency and real-time logs
- GDPR & security-compliant workflows
- Personalised, brand-aligned agents
- 92%+ customer satisfaction
- Integrated support & media under one roof
- First-month-free onboarding
- Live reporting dashboards and custom KPIs
Let’s Work Together
Whether you’re ready to outsource your entire support function, improve your social media presence, or just want to talk through options—we’re here. Let’s build a partnership that puts your customers first and keeps your brand thriving.
